Website: https://allurefurniturea.com
Email: service@allurefurniturea.com

Thank you for shopping at Allure Furniture! This Return & Refund Policy explains how we handle returns, exchanges, and refunds for your furniture orders. By placing an order on our website, you agree to the terms described below.

1. Returns Eligibility

You may request a return if your item is:

  • Defective, damaged, or incorrect upon delivery
  • Unused, in its original packaging, and in the same condition as received

Returns must be requested within 14 days of delivery. Orders outside this window may not be eligible for a refund or exchange.

2. Return Process

To initiate a return, please contact our customer service at service@allurefurniturea.com with:

  • Order number
  • Reason for return
  • Photos of the item if damaged or defective

Once approved, you will receive instructions for returning the item. For large or heavy furniture items, special pickup arrangements may be provided.

3. Refunds

Refunds will be processed after we receive and inspect the returned item. Depending on your payment method, it may take 5–10 business days for the refund to appear in your account.

4. Exchanges

If you wish to exchange an item, please contact us first. Exchanges are subject to stock availability. If the desired item is not available, a refund may be issued instead.

5. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. Original shipping fees are non-refundable. For oversized or bulky furniture items, return shipping may require additional handling fees.

6. Contact Us

If you have any questions about returns or refunds, our support team is ready to help: