Frequently Asked Questions
Here are some of the most common questions our customers ask about our products, orders, and services. If you don’t find what you’re looking for, please contact us at service@allurefurniturea.com.
1. Where is Allure Furniture located?
We are located at 6694 Amador Plaza Rd, Dublin, CA 94568. Our showroom features a curated selection of premium home and office furniture.
2. Do you offer delivery and installation services?
Yes. We provide professional delivery and installation across most areas in California. Our team ensures each piece is handled with care and installed properly in your space.
3. Can I order custom furniture?
Absolutely. We offer customization on materials, colors, and dimensions for select items. Contact our design team to discuss your needs and receive a personalized quote.
4. How long does it take to receive my order?
Delivery times vary based on stock and customization. In-stock furniture typically ships within 5–10 business days, while custom orders may take 4–6 weeks.
5. What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. For commercial or bulk orders, additional payment options are available upon request.
6. What is your return policy?
If you are not fully satisfied with your purchase, you may return eligible items within 30 days of delivery in original condition. Custom or special-order furniture is not eligible for return. Please contact our team before sending any returns.
7. How can I contact customer service?
You can reach our support team by phone at (909) 235-5797 or email at service@allurefurniturea.com. Our office hours are Monday–Friday, 9:00 AM – 6:00 PM.